I really enjoying using email for regular communication with other departments, for me I think its more convenient then picking up a phone, when all you need to do is ask a simple question, I also think that its easier to get my message accross.
an example of "netiquette" is discussing one topic at a time when sending an email and another element is using an automated reply, so if your unable to reply to the email, the polite gesture would be to add automated reply so the user knows that you cannot reply at this time.
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